Returns & Refunds Policy

1. Returns Restrictions (Food Safety)

To maintain strict sanitary and health standards for food consumption, we cannot accept returns or exchanges on opened, unsealed, or used packages of spices, herbs, or seasoning blends. Once the original security seal or packaging is broken, the product cannot be returned for a refund unless it is defective or damaged upon arrival.

2. Damaged, Defective, or Incorrect Shipments

Your satisfaction is our goal. If your package arrives damaged, contains incorrect items, or shows quality defects, you are eligible for a replacement or full refund:

• Claim Window: Please report the issue within 14 days of receiving your delivery.
• Required Proof: Email us a description of the issue along with photographs of the packaging and items to returns@kinasih.com.
• Resolution: Upon verification, we will send a replacement free of charge or issue a full refund to your original payment method.

3. Refund Processing (PayPal)

All refunds are credited to the original payment source used at checkout. Because all transactions are secured through PayPal, processed refunds will appear in your PayPal account or on your credit card statement within 5 to 10 business days, depending on bank clearance processing timeframes.

4. Order Cancellation Policy

Because we strive to process and package shipments quickly to minimize delivery lag, orders can only be cancelled or modified if they are still in a `PENDING` status. Once an order transitions to `PROCESSING` or `SHIPPED`, we cannot stop the package or offer cancellation refunds.